RESUME

Experience

Principal Replatforming Specialist | HubSpot | Oct 2019 - Present

• Customer Success Global Top Performer 2020 + 2023
  
• Provided web design support (HTML, CSS, JavaScript, HubL) for customers receiving migration services
• Uplifted customers through technical challenges in company-wide escalation program
• Acted as a project manager to bring websites onto the HubSpot CMS
• Assisted customers going live with their new websites and provided DNS consultations
• Served as an internal educational resource for our sales and services organizations
• Scoped websites prior to approval of a migration project to ensure compatibility and long-term customer success on the HubSpot CMS platform
• Led pre-sales scoping calls to determine best fit for technical services and software
• Performed Technical Consulting Blocks and Educational sessions to customers looking to hone their abilities on the HubSpot CMS
• Activated customers via CMS Onboarding to consult and guide customers on the HubSpot general/CRM and CMS toolset
• Aided in feedback, design, integrity, and updates of HubSpot CMS Boilerplate templates
• Oversaw and aided in implementation for enterprise level customers with complex hosting solutions
• 120% CMS Onboarding/Implementation Attainment 2023
• 20% of total Design Triage tickets (2,500+), 92 NPS

Business Development Consultant | Oracle | June 2019 - Oct 2019

• Supported customers in the Healthcare/Life Sciences industry from a resource perspective
• Matched technology solutions with business objectives for HealthCare/Life Sciences companies
• Evaluated industry challenges to creatively style Oracle solutions to customers’ needs
• Maintained existing customer relationships as well as drive business with new Oracle customers

Assistant Account Executive | Transform Group | 2017-2019

• Wrote press releases, email pitches, media lists, and PR proposals
• Helped clients get media placements in a variety of outlets
• Coordinated PR strategy with clients in the Blockchain and tech sector
• Helped plan CoinAgenda, the largest bitcoin investment conference

iSchool Senior Squad | Syracuse School of Information Studies | 2019

• Decided among committee to choose 2019 commencement speaker
• Served as an ambassador and scholar to the Syracuse iSchool

Global Abroad Ambassador | Syracuse University | 2017-2019

• Advised upcoming students on how to prepare for study abroad
• Hosted events and information sessions to help incoming students
• Represented Syracuse University Abroad program to student body

Teaching Assistant | Web Design & Management | 2017

• Tutored students on the proper usages of HTML and CSS coding
• Supervised class sessions, study sessions, and office hours
• Fostered an in-depth knowledge of web development

Technology Specialist | Newhouse School | 2016 - 2019

• Distributed multimillion dollar camera equipment to students
• Responsible for knowledge and upkeep of equipment
• Oversaw and managed editing suites and computer laboratories

Social Media Coordinator | First Year Players | 2017

• Built social media campaigns across three major platforms
• Operated social media platforms on a daily basis
• Conveyed pertinent information by Twitter, Facebook, Instagram

Sketch Writer/Director | Float Your Boat Comedy | 2016 - 2019

• Wrote/directed comedy sketches, published on Facebook and YouTube
• Operated camera and equipment on-set
• I like to do funny stuff and production when I'm not busy doing website stuff.